FAQ

Welcome to abilif.com! Here are some of the questions we frequently receive and their answers. If you have any other questions, please feel free to contact us.

How do I register an account?
You can register an account by clicking the “Register” button in the upper right corner of the website and filling in the relevant information. After completing the registration, you will receive a confirmation email and click the link in the email to activate your account.

How do I reset my password?
If you forget your password, you can click the “Forgot your password?” link on the login page and follow the prompts to enter your registered email address. We will send you an email to reset your password.

How do I place an order?
Browse our products, select the items you want to purchase, and then click the “Add to Cart” button. Once you have made your selection, go to the shopping cart, confirm the items are correct, click “Checkout”, and follow the instructions to fill in the delivery address and payment information.

How do I change or cancel an order?
You can contact us as soon as possible after placing an order. If your order has not been processed, we will do our best to accommodate your change or cancellation request. After the order has been shipped, you will not be able to change or cancel the order.

What is your shipping policy?
We offer a variety of delivery options. The exact delivery time and cost will be displayed at checkout.

How do I track my order?
Once your order is shipped, we will email you a tracking number and tracking link. You can click on the link or visit the courier’s website to track the status of your package.

What is your return policy?
We offer a 30-day return and exchange guarantee. If you are not satisfied with your purchase, you can request a return or exchange within 30 days. Before requesting a return or exchange, please make sure the item is unused and in its original packaging. For more information, please refer to our Return and Exchange Policy.

How do I view my personal information and order history?
After logging in to your account, you can view and manage your personal information and order history in the “Personal Center”. If you need to update your contact information, you can modify it here.