REFUND AND RETURNS POLICY

Thank you for choosing abilif.com to shop. To ensure your satisfaction during the shopping process, we have formulated the following refund terms. If you have any questions about the products you purchased, please feel free to contact us.

1. Refund Eligibility
   We offer a 30-day money-back guarantee, which means you can apply for a refund within 30 days from the date you received the product. To ensure that you are eligible for a refund, please note the following:

The product must be unused and well packaged.
You will need to provide proof of original purchase, such as an order confirmation email or a copy of the invoice.

2. Refund Request Process
   If you would like to request a refund, please follow the steps below:

Contact our customer service team and submit a refund request via email help@abilif.com.
Please include your order number and the reason for the refund in the email, and attach relevant photos (if applicable).
Once we receive your request, we will respond to you within 2 business days and provide instructions for the next steps.

3. Return Address
   After review and approval, you will receive a return address. Please package the product securely and include your order information in the package to ensure a smooth refund process.
4. Refund Processing Time
   Once we receive the returned item and confirm its status, we will process your refund within 5 business days. The refund will be returned to the original credit card or payment method you used to pay. The specific arrival time may vary depending on the speed of your bank processing.
5. Return Shipping
   Once the refund request is approved, the return shipping cost is usually borne by the customer unless the item is defective or wrong. If the item you received is wrong or damaged, we will cover the return shipping cost.
6. Non-returnable items
   The following items will not be refunded once opened or used:

Customized items
Plainly marked promotional items

7. Policy changes
   We reserve the right to change these refund terms at any time, and any changes will be posted on the website. You are subject to the latest refund terms when placing an order.

If you need further information or assistance, please feel free to contact our customer service team. We are committed to providing you with the best shopping experience, thank you for your understanding and support!